Saturday, July 8, 2017
Carolina Home & Garden
The summer edition of Carolina Home & Garden will feature three homes with contemporary design. Two of those homes we were privileged to be the window supplier. This is one of those homes.
What is Concierge Service?
CONCIERGE SERVICE
“Your influence is
determined by how abundantly you place other people’s interest first”. From The Go-Giver.
At Window Designs of the Carolinas we take this premise very
seriously. When a client entrusts us
with the window and door portion of their project, we embrace the
responsibility for the successful completion of that vision. From planning to execution and service after
the sale, our goal is to own this phase of the venture.
KOLBE WINDOWS AND DOORS
We are proud to announce that we have begun representing Kolbe Windows and Doors in our market. https://www.kolbewindows.com/
Tomorrow we head to Wisconsin for training on the many
unique and exciting products that Kolbe has to offer. Displays are on order and should be installed
in September. Keep an eye on this site
for pictures and stories of our adventures with Kolbe Windows and Doors!
Monday, March 13, 2017
In a Jam?
IN A
JAM?
One of the most frequent
service calls we are asked to make is to address complaints of swinging doors
out of adjustment. Doors don't open and close easily, multipoint locks won't
engage properly, reveal at door panels suggest they are out of square,
etc. Most of these complaints have a single culprit; lack of jamb screws.
Jamb screws are approximately
3 inches long and are designed to not only attach the hinge to the jamb, but to
penetrate through the jamb and shim and then anchor into the jack. All
the doors that Window Designs of the Carolinas provide come with a package of
screws including at least one jamb screw per hinge. Yet on the final walk
through 75% of all doors we have provided do not have the jamb screws
installed. 75%!
Frequently, other screws have
been installed in place of the jamb screw.
Window tech extraordinaire,
Jon Burcham, was recently called to look at a door provided by a competitor 5
years ago.
The homeowner told Jon over
the phone that other service techs had been to her house on four separate
occasions and that the door had never worked properly from the beginning.
She said she had to hit the door with her hip to close it. Jon speculated
that jamb screws were missing. Upon arriving he found small screws in all
screw holes, and many of the screw holes had been reamed out from frequent
tightening down and there wasn't much remaining in the way of grip. And
of course, no jamb screws. The little screws frequently used do not have
enough holding power to withstand the weight of a heavy door panel for
long. You need something more than just a hinge attached to the jamb.
Below is a picture of the screws that were used and the jamb screws that
were desperately needed.
Jon
routinely visits our jobsites shortly after windows and doors have been
installed. He always carries jamb screws because more often than not,
installers have failed to use the screws provided.
For best results install one
screw in the top screw hole of each hinge. But if you only install jamb
screws in one hinge, make sure you install it in the top hinge.
Jon
says that if you have lost the jamb screws provided, any coarse thread 3 inch
screw will work.
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